Frequently asked questions

No. HandLoan.ai is a loan facilitation platform operated by Jatta M Kommerce Private Limited. It works with the lending partners listed on our Lending Partners page. The lender decides whether to lend, on what terms, and disburses the loan.

Your loan, if approved, is provided by one of the lending partners listed on our Lending Partners page. The lender's name is shown in your offer, Key Facts Statement (KFS) and loan agreement. We share your enquiry with a lender only after telling you which lender and taking your consent.

No. HandLoan.ai does not charge you any fee for submitting an enquiry. Never pay anyone an upfront fee. Any charges levied by the lender, such as a processing fee, are disclosed in the lender's Key Facts Statement before you accept.

Indian residents aged 21 to 58 with a monthly income of ₹15,000 or more can send an enquiry. HandLoan.ai accepts enquiries only from age 21 to 58. Each lending partner also applies its own eligibility criteria and makes the final decision.

We accept enquiries for personal loans from ₹25,000 to ₹25 lakh with tenures of 12–60 months, and business loans from ₹25,000 to ₹50 lakh with tenures of 6–60 months. The actual amount and tenure are set by the lending partner. We do not facilitate short-term or payday loans repayable in 90 days or less.

HandLoan.ai does not set interest rates. Your interest rate is set by the lending partner, based on its assessment of your profile, such as income, credit score and repayment history. The lender shows the interest rate, all charges and the Annual Percentage Rate (APR) in its Key Facts Statement before you accept.

A KFS is a standardised summary that RBI-regulated lenders must give you before you sign a loan agreement. It lists the loan amount, interest rate, APR, all fees and charges, the repayment schedule, the cooling-off period and the lender's grievance contact. Please read it carefully before accepting any offer.

Sending an enquiry to HandLoan.ai does not affect your credit score: HandLoan.ai does not fetch your credit report. The lending partner that reviews your enquiry may check your credit report, only with your consent and after telling you who is requesting it and why. A lender's credit enquiry may be recorded on your credit report.

If you take a loan from a lender, you repay that lender directly through the repayment channels shown in your loan agreement, usually an auto-debit (e-NACH) mandate from your bank account. HandLoan.ai does not collect loan repayments into its own account.

On any loan, a missed or late EMI may attract penal charges as stated in the lender's KFS and can lower your credit score. If you expect difficulty in paying, contact your lender as early as possible to discuss your options. Recovery practices are governed by the lender's fair practices code and RBI rules.

Digital loans from RBI-regulated lenders come with a cooling-off period, stated in the KFS, during which you can exit by repaying the principal and the proportionate APR without any penalty. You can withdraw an enquiry with HandLoan.ai at any time. See our Refund & Cancellation Policy.

We collect only the information your enquiry needs, and we do not ask for PAN, Aadhaar, bank details or documents in our enquiry form. We share your enquiry only with a lending partner listed on our Lending Partners page, and only after telling you which lender and taking your consent. We do not sell your data, and we do not read your SMS messages, contacts or call logs. Read our Privacy Policy for details.

Email help@handloan.ai or call +91 99866 07600; we aim to resolve it within 7 working days. If it isn't resolved, escalate to our Grievance Officer, Amit, at help@handloan.ai (resolution within 15 days). Complaints about a loan from a lender can also be escalated to the RBI at cms.rbi.org.in. See Grievance Redressal.