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Grievance redressal

If something isn't right, we want to fix it. Here is how to raise a complaint and how to escalate it.

  1. 1

    Level 1: Customer support

    Email or call us with your enquiry reference (if any) and a short description of the issue. We aim to resolve complaints at this level within 7 working days.

  2. 2

    Level 2: Grievance Officer

    If you are not satisfied with the response, or haven't received one, write to our Grievance Officer. We aim to resolve complaints at this level within 15 days.

    Name
    Amit
    Designation
    Grievance Redressal Officer, Jatta M Kommerce Private Limited
    Postal address
    Jatta M Kommerce Pvt Ltd, REGUS, Unit No 2201A, 22nd Floor, World Trade Center, Brigade Gateway Campus, Malleswaram (W), Bangalore - 560055, Karnataka, India
    Working hours
    Monday to Saturday, 9:30 AM – 6:30 PM IST (closed on public holidays)
    Response time
    Acknowledgement within 2 working days and resolution within 15 days for HandLoan.ai complaints. For complaints about a loan from a lender, 30 days via the lender.
  3. 3

    Level 3: Reserve Bank of India (RBI Ombudsman)

    If you have a complaint about a loan from one of our lending partners, first contact that lender's grievance redressal officer. If the lender rejects your complaint, you are not satisfied with its response, or you receive no response within 30 days, you may escalate an eligible complaint through the RBI's Complaint Management System under the Reserve Bank – Integrated Ombudsman Scheme.

    RBI Complaint Management System (cms.rbi.org.in)

Raise a complaint online

Grievance form

Your complaint is emailed to help@handloan.ai and marked for our Grievance Officer, Amit.

Fields marked * are required.

Please don't share PAN, Aadhaar, bank account, card, OTP or password details in this form.

Your complaint is sent to help@handloan.ai and marked for our Grievance Officer, Amit. We acknowledge complaints within 2 working days and aim to resolve them within 15 days. Sent over an encrypted (HTTPS) connection.

Your rights

Other remedies remain available

Your right to approach a competent court, consumer forum or regulator is not affected by this process. Do not pay anyone who claims to be a HandLoan.ai partner lender. To report a suspected fraud, write to help@handloan.ai, visit cybercrime.gov.in or call the national cyber-crime helpline 1930.